If in stock, orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. If items are not currently in stock, we will be in contact to confirm expected time frames and will keep in contact when we have any further information about expected delivery time. Once stock is available, your order will be shipped within 1-3 working days.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping is available for orders over $150.
Local delivery
Free local delivery is available to the Richmond / Windsor NSW area.
We will contact you via text message with the phone number you provided at checkout to organise pick up or delivery.
In-store pickup
You can skip the shipping fees with free local pickup at Grose Wold or can organise to meet for pick up at another location in the Richmond / Windsor NSW area. After placing your order and selecting local pickup at checkout, your order will be prepared and we will send you an email or text message when your order is ready along with instructions.
Returns & Refund Policy
In the event that your order arrives damaged in any way, please email us as soon as possible at raisinghopedesigns@gmail.com with as much detail as possible and include photos where possible. If the damage can be fixed, we will pay for return shipping and have the item fixed and returned within 7 working days where possible. If a new item is required, and we do not have any in stock, it may take 2-3 weeks for return.
Refunds may be give however, these are addressed on a case by case basis and depending on the damage, may not be available.
Returns will only be accepted within 7 days of receiving your order.
If you have any further questions, please don’t hesitate to contact us at raisinghopedesigns@gmail.com
How do I return my damaged item?
Firstly, contact us immediately at raisinghopedesigns@gmail.com to discuss whether the item can be repaired or needs to be replaced and we will let you know the next steps. Please confirm the product and the issue along with photos if possible so we can assess what needs to be done. If the product is damaged and unable to repair, we will aim to send out a new product as quickly as possible (time will depend on stock availability)
What if there is a spelling mistake?
At Raising Hope Designs, we make every effort to ensure all spelling is correct. If the spelling error was our mistake, we will replace at no charge. However, if the incorrect spelling was given during the ordering process, you will be liable for any costs incurred to replace or correct. (Cost will be dependent on the product)
What do I do if I’ve changed my mind and want to cancel my order?
We try to keep you updated on the progress of your order at multiple steps. Cancellation can be processed only before the product is physically made. Once the product personalisation is complete, we are unable to cancel your order. Orders that are not for personalised products can be cancelled at any time.